Critically Evaluate:
The role of Key Performance Indicators (KPI’s) in the strategic planning and change management process.
Define KPI and state its benefits and drawbacks to your 2 chosen organisations.
Identify the KPI’s of your 2 chosen organisations and critically evaluate how they are used to make new strategic plans to deal with change both internally and externally. (Consider comparing 3 years’ KPIs of your chosen organisations and benchmark them within the industry that they operate).
Explain in detail how the benchmark results are used to make strategic plans by your 2 chosen organisations