Format: The essay will adhere to the format provided in the
marking guide. APA 7th style referencing will be used to cite
any materials used in writing the essay
Presentation: 12 pt. font, 1.5 line spacing and single sided
TOPIC:
Discuss what is meant by the terms ‘Emotional intelligence’
and ‘Emotional Labour’ and why are high levels of Emotional
Intelligence skills necessary for working in the hospitality
industry.
In your essay you are required to :-
Clearly define ‘Emotional Intelligence’, in your own
words (paraphrasing – do not use direct quotes)
using appropriate academic sources
Discuss and define ‘Emotional Labour’ using
appropriate academic sources
Discuss key skills associated with Emotional
Intelligence that are important for the workplace
Discuss the benefits that high levels of Emotional
Intelligence skills can have on and organisation
and/or individual. You must support your work
with academic references.