How strong is the correlation between customer satisfaction and service quality? What other factors are at play?

The research project can focus on problems that cut across Project Quality Management areas, including, but not limited to topics such as: virtual project quality management, agile project quality management, project quality management methodologies, distributed project quality management, project quality leadership, project quality metrics, project quality management standards, best practices in project quality management, and pedagogical issues.  These are just broad research areas for guidance.  Students should select their own topics.

 

  1. How strong is the correlation between customer satisfaction and service quality? What other factors are at play?
  2. How does the size of a hotel influence customer expectations? A case study using customer perception surveys from a specific country.
  3. How can the healthcare industry benefit from quality improvement tools? Which one would work the best?
  4. Do supplier collaboration practices improve competitiveness and therefore total quality in a specific industry?
  5. What has been the impact on the service industry of total quality management? What more is there in store for the service industry in this regard?
  6. How can one map the improvement suggestions from the perspective of customer satisfaction? With specific reference to one industry.
  7. How has the human resource department been affected by Total Quality Management? What more is there in store for the human resource department in this regard?
  8. What is Six Sigma and how efficacious is it?
  9. How can Six Sigma be incorporated into process improvement measures with reference to a specific industry? With reference to different methods and expected merits and demerits.
  10. With reference to a specific manufacturing industry, how does the current state of cross directional control technology fare? What improvements could be made and what are their expected merits and demerits?
  11. How have particular companies implemented quality management systems? Which ones appear to be doing the most work for the lowest quantity of money and time spent?
  12. In the hospitality industry, how is the current state of quality management faring? Utilizes both expected results, pre-established paradigms, and a case study with specific reference to one chain of hotels, though this kind of paper could also be organized geographically.
  13. How can Six Sigma be incorporated into the manufacture of a specific piece of industrial hardware? What are the relative merits and demerits of its implementation?
  14. Using a case study, what is the possibility of the implementation of Six Sigma in a certain industry? How would this affect other competitors in the industry?
  15. From a perspective of both quality management and engineering, what is the current state of systematic research towards improved quality? Can emotional needs and values truly be represented mathematically and methodologically? How might this change certain industries?
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