How is it delivering the competitive advantage identified above? Essentially address the question how does the operations management and technology of your organisation deliver on the strategy?

Select an organisation that you can apply what you are learning on this course, and research relevant material in journals This could be a service operation, such as a coffee shop, other retail or distribution, transport or manufacturing operation but it has to be one where you can identify the contribution of operations management.

Evaluate the objectives of the selected organisation. You might discuss aspects of operations strategy, goals and objectives, contribution to competitive priorities, order qualifiers/winners, customers, and technology. Flowing on from this analysis, in a strategic sense what is operations management expected to deliver?

How does the organisation do operations? How does OM and technology translate these organisational goals into tangible outcomes and processes? What does it aim to be exceptional at? How is it delivering the competitive advantage identified above? Essentially address the question how does the operations management and technology of your organisation deliver on the strategy?
Example outputs could be: process flow diagrams, customer statistics (as appropriate), appropriate process measurements, benchmarking, where are operations visible where are they back office in support of performance objectives, etc.