Service Quality Metrics and SLAs: Submit an original post and then reply to two of your fellow students’ posts. The original post must be a minimum of 250 words and the other two posts (response to your course mates) must be a minimum of 150 words each.

WEEK 15 Discussion: Service Quality Metrics and SLAs

Submit an original post and then reply to two of your fellow students’ posts. The original post must be a minimum of 250 words and the other two posts (response to your course mates) must be a minimum of 150 words each. Please post by Friday so that your course mates will respond timely. References listed should be correctly formatted to meet required APA style format.