1. Why do you think that Theory X/Y has had such a strong influence on understanding leadership? Can you think of other assumptions that managers may hold in their subconscious mind that influence how they treat their followers?
2. What are the advantages of knowing cultural values that generalize across cultures? Is it more useful to learn about cultural values that are unique to a culture? Why or why not?
3. Provide examples of how executives can stay in touch with their customers. How can executives promote an organizational culture that values employees?