The purpose of the Communications Management Plan is to define the communication requirements for the project and how information will be distributed. The Communications Management Plan defines the following:
What information will be communicated—to include the level of detail and format
How the information will be communicated—in meetings, email, telephone, web portal, etc.
When information will be distributed—the frequency of project communications both formal and informal
Who is responsible for communicating project information
Communication requirements for all project stakeholders
What resources the project allocates for communication
How any sensitive or confidential information is communicated and who must authorize this
How changes in communication or the communication process are managed
The flow of project communications
Any constraints, internal or external, which affect project communications
Any standard templates, formats, or documents the project must use for communicating
An escalation process for resolving any communication-based conflicts or issues